Privacy Policy
We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information.
Last updated: 21 February 2026
This Privacy Policy applies to Ago Construction, a construction company based in Oxford, UK. By using our website or contacting us, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information you provide directly to us and information generated when you use our website. This includes:
Information You Provide
- Contact details: Name, email address, and phone number submitted via our contact form or when requesting a quote.
- Project information: Details about your construction project, property address, and requirements shared during enquiries.
- Communications: Records of emails, calls, or messages exchanged with our team throughout a project.
Information Collected Automatically
- Usage data: Pages visited, time spent, and how you navigate our website.
- Device information: IP address, browser type, and operating system for security and analytics purposes.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries, provide quotes, and deliver our construction services.
- Manage our contractual relationship with you throughout your project.
- Send project updates and important communications relevant to your work with us.
- Improve our website and services based on how visitors use them.
- Comply with legal obligations, including record-keeping and tax requirements.
- Contact you with information about similar services we offer, where you have not opted out.
3. Legal Basis for Processing
Under UK GDPR, we process your personal data on the following legal bases:
Contractual Necessity
Processing required to fulfil a contract with you, such as providing construction services or delivering a quote you requested.
Legitimate Interests
Processing necessary for our legitimate business interests, such as marketing similar services to existing clients and improving our website.
Legal Obligation
Processing required by law, such as maintaining financial records for HMRC and compliance purposes.
Consent
Where we ask for your consent, such as for marketing communications or non-essential cookies. You may withdraw consent at any time.
4. Data Sharing
We do not sell, trade, or rent your personal data to third parties. We may share your information with:
- Trusted subcontractors and tradespeople involved in delivering your project, who are bound by confidentiality obligations.
- Professional advisers such as accountants and solicitors, where necessary for our business operations.
- Government and regulatory authorities where required by law.
- Website hosting and email service providers who process data on our behalf under appropriate data processing agreements.
5. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this policy:
| Data Type | Retention Period |
|---|---|
| Enquiry and contact form submissions | 3 years from last contact |
| Project contracts and correspondence | 7 years (legal/tax requirement) |
| Financial and payment records | 7 years (HMRC requirement) |
| Website analytics | 26 months |
6. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of any inaccurate or incomplete information.
Right to Erasure
Request deletion of your data where there is no legitimate reason for continued processing.
Right to Restriction
Request that we limit how we process your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests, including direct marketing.
To exercise any of these rights, please contact us at info@ago-construction.com. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
8. Data Security
We take data security seriously and have implemented appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include secure servers, encrypted communications (HTTPS), and restricted internal access to personal data.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
9. International Transfers
Your personal data is primarily stored and processed within the United Kingdom. Where we use third-party service providers based outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as standard contractual clauses or adequacy decisions.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Ago Construction
You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data is being mishandled.